E-MUTIARA is a wholly owned by Bumiputra entrepreneurs from Kelantan and was established in Kota Bharu, Kelantan on 2nd<\/sup> June 2005.<\/p> \nThe company took over the services from three companies, namely Mutiara Pahim Sdn. Bhd., Mekar Ekspres Sdn. Bhd. and Ballan Sdn. Bhd.<\/p> The restructuring was aimed to strengthen and to further expand the business which was originally started in 1992.<\/p> \nE-MUTIARA received its Bumiputra Company Registration Certificate from the Ministry of Finance in 2011.<\/p>\nEkspres MUTIARA bermula dengan anda, Insya Allah selamat\n\n\nMutiara Express coach on SCANIA K410 chasis and D3 body by SKS Coachbuilder.\n\n\n\n Although there are differences in passenger fares, the two services offer the same integrated customer service and satisfaction up-to-date technology in industry to ensure passengers safety and comfort. <\/p> \nMutiara LUXE, the luxury executive coach service by Konsortium E-Mutiara Berhad, offers a premium and exclusive travel experience for passengers seeking comfort, elegance and top-tier service that LUXE offers<\/p> The fleet operations are managed using state of the art Fleet Management System which also incorporate real-time tracking system and are monitored 24 hours a day from a centralized Control Room\nin E-MUTIARA Head Office.<\/p>\n\n\n\n We aspire to set new benchmarks in the public and express bus industry through continuous innovation, excellence in customer service and a deep commitment to safety and sustainability.<\/p>\n By leveraging advanced technologies, nurturing a culture of integrity and care, and expanding our reach, we aim to transform every journey into a seamless, enjoyable, and memorable experience for all communities we serve, across the nation and beyond.<\/p>\n\n\nPart of management team.\n\n\n\n\n\n\n A total of 700 companies are evaluated annually by the Organizing Committee comprising Business Media International (BMI) and the Small & Medium Enterprises Association (SAMENTA). <\/p>\n Participation for the MITI-recognized event was audited by Baker Tilly TFW, a company of certified auditors while the participants’ credit reports were reviewed by CTOS.<\/p>\n E-Mutiara received its winning certificate and trophy from the Honorable Deputy Minister of International Trade and Industry..<\/p>\n\n\nChe Ibrahim (Executive Chairman) and Naemah (Managing Director) of Konsortium E-Mutiara Berhad, with the Awards\n\n\n\n BEST SAFETY PRACTICES<\/strong><\/p>\n SPAD Land Public Transport Symposium 2018\nTransforming the Nation<\/strong>\nSuruhanjaya Pengangkutan Awam Darat<\/p>\n\n\n\n SAFETY STAR GRADING AWARD<\/strong><\/p>\n 4 Stars Grading for Bus Operators in 2016 Malaysia Institute of Road Safety Research<\/strong><\/p>\n\n\n\n BEST OPERATOR (EXPRESS BUS)<\/strong><\/p>\n SPAD Land Public Transport Symposium 2017\nReimagining Transportation : Sustainable Mobility<\/strong>\nSPAD<\/p>\n\n\n\n\n ISO certification signifies that an organization’s management system meets specific international standards developed by the International Organization for Standardization (ISO), demonstrating a commitment to quality, safety, and efficiency.<\/strong><\/p>\n Konsortium E-Mutiara Berhad has successfully received two ISO certifications under the internationally recognized SIRIM QAS on 14 April 2025. The certification for ISO 9001:2015 (Quality Management System)<\/strong> and ISO 39001:2012 (Road Traffic Safety Management System)<\/strong> marks another significant achievement in the drive towards operational excellence.<\/p>\n\n\n\n The ISO 9001:2015<\/strong> certification demonstrates E-Mutiara’s strong commitment to maintaining a robust and consistent quality management system across its operations. This standard ensures that services are delivered efficiently, customer satisfaction is constantly improved, and business processes are aligned with international best practices. For a service-oriented company like E-Mutiara, this certification provides a solid foundation for achieving long-term growth and maintaining stakeholder confidence.<\/p>\n\n\n\n Meanwhile, the ISO 39001:2012<\/strong> certification is a testament to E-Mutiara’s dedication to road safety. As an express bus service operator, the safety of passengers, crew, and all road users is always a priority. This standard provides a structured framework for identifying road traffic risks, implementing preventive measures, and monitoring safety performance. The achievement of this certification highlights the company’s proactive approach in reducing road accidents and fostering a safety culture in public transport.<\/p>\n\n\n\n\n These achievements reflect E-Mutiara\u2019s continuous efforts to enhance service quality, improve operational integrity, and uphold its responsibilities as a trusted and forward-thinking express bus company in Malaysia.\n <\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n APAD<\/b><\/p>\n\n\n\n SCANIA<\/strong><\/p>\n\n\n\n HINO<\/strong><\/p>\n\n\n\n\n\n\n\n Our FLEETS on routine maintenance and services to ensure safe and smooth journey<\/p>\n\n\n Our COACH CAPTAINS are well trained and experience to handle both the fleet and customer.<\/p>\n\n\n We cater customers’ demand on frequent and necessary ROUTES they have to travel.<\/p>\n\n\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pagelayer_contact_templates":[],"_pagelayer_content":"","footnotes":""},"class_list":["post-374","page","type-page","status-publish","hentry"],"yoast_head":"\nOUR SERVICES<\/h4>\n\n\n\nE-MUTIARA operates three express bus services for two different service categories, Mutiara LUXE and Mutiara Express for Executive Class, and Musafir Express for Economy Class.\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nKONSORTIUM E-MUTIARA BERHAD (E-MUTIARA) provides express bus services to all major cities in the Peninsular of Malaysia and Singapore.\n\n\n\n\nMutiara Express and Musafir Express coaches and the Coach Captains from Konsortium E-Mutiara Berhad.\n\n\n
VISION & MISSION<\/h4>\n\n\n\n
VISION<\/strong><\/h6>\n\n\nWe want to become Malaysia\u2019s most trusted and forward-thinking land transportation company, recognized for delivering safe, comfortable and reliable travel experiences that meet world-class standards.\n
MISSION<\/strong><\/h6>\n
CORE VALUES<\/h4>\n\n\n\n
SAFETY FIRST\n<\/h6>\n\n\nWe prioritize the safety of our passengers, employees, and the public in every journey we make.\n\n\n
CUSTOMER CENTRIC\n<\/h6>\n\n\nWe are committed to delivering exceptional service experiences, putting the needs and satisfaction of our customers at the heart of everything we do.\n\n\n
INTEGRITY & TRUST\n<\/h6>\n\n\nWe conduct our business with transparency, responsibility and respect, building lasting trust with our stakeholders.\n\n\n
EXCELLENCE IN SERVICE\n<\/h6>\n\n\nWe strive for excellence by continuously improving our services, operations and technology to exceed expectations.\n\n\n\n\n
IN THE INDUSTRY SINCE 1992<\/h6>\n33 Years of Experience\n
INNOVATION & SUSTAINABILITY\n<\/h6>\n\n\nWe embrace innovation and smart mobility solutions to offer efficient, modern, and environmentally responsible transportation.\n\n\n
TEAMWORK & RESPECT\n<\/h6>\n\n\nWe foster a collaborative and respectful work environment, valuing the contributions of every individual in achieving our mission.\n\n\n
COMMITMENT TO COMMUNITY\n<\/h6>\n\n\nWe are dedicated to serving and uplifting the communities we operate in through accessible, reliable, and inclusive mobility solutions.\n\n\n\n\n\n\n\n\n
CORPORATE AWARDS<\/h4>\n\n\n\n\n\n\n\n
SME100 AWARDS 2018<\/h4>\n\n\n\n\n\nE-Mutiara received its recognition as one of the 10 best companies in Malaysia during the “SME100 Awards – Malaysia’s Fast Moving\nCompanies”<\/strong> Awards Ceremony held at Kuala Lumpur Convention Center in 2018. \n
2020 ENTREPRENEUR ICON & 2020 THE BEST COMPANY AWARD<\/h4>\n\n\n\nExecutive Chairman receiving award from Deputy Minister of Entrepreneur Development and Koperasi, YB Datuk Wira Mas Ermieyati Shamsudin.\n\n\nDesire is the starting point of all achievement, not a hope, not a wish, but a keen pulsating desire which transcends everything.<\/strong>\nDouble celebration during NiagaTimes\u2019 appreciation night for Industrial Personality Award and Malaysia Entrepreneur when our Executive Chairman received Entrepreneur Icon Award 2020 and Konsortium E-Mutiara Berhad received Excellent Company Award 2020 for express bus service.\n\n\n\n\n
OTHER AWARDS RECEIVED<\/h4>\n\n\n\n
ISO CERTIFICATIONS<\/h4>\n\n\n\n\n\n
OUR STRATEGIC PARTNERS<\/h2>\n\n\n
WHAT MAKES US SPECIAL<\/h2>\n\n\n\n