About Our Service
Experience a new level of comfort and convenience with Ekspres Mutiara, your premier bus service connecting Kota Bharu and Singapore. Launched on November 14, 2024, our service bridges the eastern coast of Malaysia with the Lion City, offering a direct route that saves both time and money for our passengers. Our modern fleet of buses is equipped with state-of-the-art amenities, ensuring your journey is as comfortable as it is reliable.
Your Journey With Us
Every Ekspres Mutiara journey is designed with your comfort in mind. Our spacious buses feature ergonomic reclining seats, perfect for both daytime travel and overnight journeys. Stay connected throughout your trip with USB charging ports at every seat, comfortable air conditioning ensure you arrive refreshed at your destination.
Schedule and Duration
We understand the value of your time, which is why we offer two convenient departure times daily from both locations. Evening departures leave at 6:00 PM, arriving at 7:00 AM the following day. The journey typically takes 12-13 hours, with brief comfort stops at modern rest areas along the way.
Locations and Terminals
In Kota Bharu, our service operates from the Lembah Sireh Kota Bharu Express Bus Terminal, equipped with convenient facilities including parking, prayer rooms, restrooms, and dining options. Our Singapore terminal is located at the easily accessible Boon Lay Place, featuring similar amenities for your convenience. Both locations are well-connected to local transportation networks.
Fares
We believe in providing value for money while maintaining premium service standards. An adult one-way trip journeys fare is RM115 for purchases made in Malaysia and via our online sales channels, and SGD55 for purchases made at our counter in Singapore.
Booking Your Journey
Booking your journey with Ekspres Mutiara is simple and convenient. Make your reservation through our sales channels website at e-mutiara.com.my, eticketing.my, easybook.com, redbus.my and busonlineticket.com or download the channels mobile apps which are available on both Android and iOS platforms. Traditional booking methods are also available at our service counters and through authorized agents. Our customer service team is ready to assist you through our helpdesk WhatsApp .
Baggage and Policies
Travel with peace of mind knowing that your baggage allowance includes up to 20kg of checked luggage and 7kg of cabin baggage. Check-in opens 30 minutes before departure, and we recommend arriving early to ensure a smooth boarding process. Date changes can be made for a small administrative fee of RM10.
Loyalty Program
Join our rewards program and earn points with every journey. Accumulate 1 point for every RM1 spent, which can be redeemed for discounted tickets fare.
Contact Information
For inquiries or assistance, our customer service team is available through multiple channels:
• WhatsApp: +60 9-774 4955
• Email: helpdesk@e-mutiara.com
• Social Media: Facebook
Let Ekspres Mutiara be your choice for comfortable, reliable travel between Kota Bharu and Singapore. Book your journey today and experience the difference of premium bus travel.